Shipping policy

VibeCanvas Shipping Policy

Made-to-Order Production

Every VibeCanvas RGB canvas is made to order. Production normally takes 15 to 30 business days after payment and after we have received usable artwork, design requirements, and any approval needed to begin production. Delays in receiving customer files or approval may extend this timeline.

Shipping Destinations

We currently ship to supported addresses in North America, South America, Europe, Japan, and South Korea. Delivery to some remote areas, islands, military addresses, or restricted destinations may not be available. Contact us before ordering if you are unsure whether we can ship to your address.

Estimated Transit Time

After an order is dispatched, estimated delivery is 10 to 20 business days. The estimated total time from completed order information to delivery is therefore approximately 25 to 50 business days.

These timeframes are estimates, not guaranteed delivery dates. Customs processing, local holidays, severe weather, carrier disruption, address issues, and destination-country inspections may cause delays outside our control.

Tracking

When tracking is available, the tracking information will be sent to the email address used at checkout. Tracking may take several business days to update after the parcel leaves our production facility.

Shipping Address

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. Once an order has shipped, we may be unable to change the destination. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or local handling charges. Unless these charges are collected during checkout, they are the responsibility of the recipient. Customs requirements vary by destination.

Lost or Damaged Parcels

If tracking shows no movement for an extended period, or if the parcel arrives visibly damaged, contact us promptly with your order number. For damage claims, please keep the product and packaging and provide clear photos or video. We will work with the carrier and provide an appropriate solution in accordance with our Refund and Custom Order Policy and applicable law.

Contact

For shipping questions, use our Contact Us page and include your destination country and order number when available.