Refund policy

VibeCanvas Refund and Custom Order Policy

Custom and Personalized Products

Every VibeCanvas RGB canvas is made to order using the size, artwork, theme, room mood, and lighting preferences selected or supplied by the customer. Because custom products cannot be resold, we do not accept change-of-mind returns or exchanges after design work or production has started.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We may accept changes before design work or production begins. Once the design direction has been approved or production has started, the order cannot be cancelled, returned, or exchanged because it is being made specifically for you.

Artwork Approval

Customers are responsible for reviewing names, text, image selection, orientation, size, and other design details before approval. Minor differences in screen color, fabric texture, printed color, and RGB lighting appearance are normal and are not considered defects.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing or lighting fault, is the wrong item, or is materially different from the approved design, contact us within 7 calendar days of delivery. Please provide your order number and clear photos or video of the product, packaging, and issue.

After reviewing the evidence, we will provide an appropriate solution, which may include repair, replacement, partial refund, or full refund as required by applicable law. Please keep the product and original packaging until the claim is resolved. Return shipping for a verified defective or incorrect item will be handled according to applicable consumer law.

Non-Returnable Situations

We cannot accept returns or exchanges for change of mind, an incorrect size selected by the customer, customer-supplied low-resolution artwork, minor color differences between screens and the finished canvas, or expected variations in fabric texture and RGB glow.

Nothing in this policy limits any consumer rights that cannot legally be excluded in the customer's country or region.

Contact

Use our Contact Us page or the contact method shown in your order confirmation. Include your order number so we can locate the order quickly.